DVS LED Systems, a division of Dynamic Visual Solutions, is a leading manufacturer and provider of large-scale LED Video Wall Displays, serving a wide range of entertainment and commercial AV market applications throughout the United States, Canada, and Europe.
DVS is currently seeking a Warehouse Operations Manager to join its team at its Headquarters in Fort Lauderdale. The Warehouse & Operations Manager is responsible for leading day-to-day site operations across warehouse, shipping, inventory control, returns, spare parts stock and fulfillment, and facilities. Translate enterprise goals into layered KPIs and daily behaviors, enforce SOPs and visual management to deliver safe, accurate, on-time fulfillment, and provide the highest service level to external and internal customers. Collaborate closely with Quality, Technical Service, Customer Service, Product Development, Marketing, Purchasing, and Finance, and manage the freight and site expense budget with clear variance tracking and accountability.
Primary Responsibilities:
- Oversee all warehousing functions, including receiving, put-away, inventory control, picking, shipping, and logistics. Ensure operational efficiency, accuracy, and safety throughout the warehouse.
- Build and lead the development of comprehensive SOPs for warehouse operations to streamline workflows, reduce waste, and improve efficiency.
- Manage outbound freight performance, costs, and carrier relationships.
- Run RFQs with freight forwarders, select carriers based on service, cost, and reliability, and own freight damage and loss claims through resolution and recovery.
- Manage RMA logistics and spare parts inventory.
- Work with Customer Service and Technicians to streamline the RMA workflow with defined SLAs and clear handoffs.
- Manage spare parts inventory and fulfillment to meet after-sales service turnaround targets.
- Partner with Purchasing and Sales to manage product lifecycle and reduce excess, slow-moving, and refurbished inventory. The candidate is required to understand supply chain fundamentals.
- Perform regular inventory counts and ensure timely update of WMS.
- Initiate and arrange RMA returns for components being sent for service.
- Prepare and arrange outbound shipments for customer orders and general parts requests.
- Maintain Helpdesk tickets and statuses.
Secondary Responsibilities:
- Oversee general facility maintenance and upkeep, ensuring a clean, safe, and productive environment.
- Partner with IT to improve system configuration and data integrity in ERP and WMS. Preferred: experience implementing visual boards and dashboards that enable tiered huddles, KPI tracking, and variance reviews.
- Other duties as assigned by management.
Requirements & Experience:
- 5+ years of experience in operations and warehouse management, preferably in a distribution, service, or technical support environment.
- Demonstrated experience creating and implementing SOPs to improve operational performance.
- Strong understanding of logistics, inventory management, and quality control.
- Excellent communication, decision-making, and organizational skills.
- Experience managing operational budgets and performance metrics.
- Proficiency in ERP and WMS systems.
- Experience managing tradeshow/demo inventory or similar environments (preferred)
- Ability to gain a deep understanding of the internal design and specialty software programs for testing products.
- Ability to provide timely and concise communication to customers and management regarding repairs.
- Intermediate-level computer skills, including MS Office, IT/Networking, CRM Systems, Helpdesk Programs Inventory Management Systems, and Shipping management platforms (FedEx, UPS).
- Detail-oriented, Self-sufficient, and organized work ethic
- “The show must go on” attitude and willingness to help others inside and outside the company/department.
- Reliable transportation with a valid driver’s license.
- Ability to read and speak English fluently. Bilingual preferred.
Preferred Skillsets:
- Prior experience or working knowledge in an AVL Environment
- Prior experience in a customer service role in the Professional A/V industry.
- Netsuite & Zendesk Experience
- Working knowledge in DMX Lighting
Working Conditions:
- This position requires on-site 5 Days per Week
- Performing duties of this job regularly requires use of hands/fingers, to feel, reach, talk and hear.
- Requires sitting, stand and walking.
- Some heavy lifting may be required (Up to 50lbs)
Benefits:
- Health, Dental, and, Vision Insurance
- Paid Time Off
- Paid Holidays
- Paid Sick Time
