DVS LED Systems, a division of Dynamic Visual Solutions, is a leading manufacturer and provider of large-scale LED Video Wall Displays, serving a wide range of entertainment and commercial AV market applications throughout the United States, Canada, and Europe.

DVS is currently seeking a Service & Support Coordinator to join its team at its Headquarters in Fort Lauderdale. The primary objective of this position is to facilitate all after-sales service and support operations. This includes working directly with customers to proactively assist with after-sales support and service-related operations needs, arranging RMA returns for service, processing parts requests, and receiving inbound RMA shipments.

This position requires maintaining a working technical knowledge of LED video Display technology with a strong understanding of computers and Specialty Software. Direct prior experience with LED Video Displays (LED Walls) OR equivalent practical experience in performance lighting, video, sound, and/or working knowledge of the Live Entertainment (Event, DJ, Concert, Theatre, and or Architainment) or AV integration industry is preferred. This position will require being on-call after hours on a rotating schedule.

Primary Responsibilities:

• Proactively respond to requests for hardware and/or technical assistance received via Phone, Email, or Helpdesk with strong communication and follow-up skills.
• Gain a deep understanding of the product, LED technology, and relevant control system software to accurately guide customers on general operation, troubleshooting, and on-site repair of components/equipment.
• Initiate and arrange RMA returns for components being sent for service.
• Prepare and arrange outbound shipments for customer orders and general parts requests.
• Maintain Helpdesk tickets and statuses.

Secondary Responsibilities:

• Perform occasional basic repairs of returned components.
• Assist warehouse team with inbound/outbound shipments to ensure timelines are met.
• Other duties as assigned by management.

Requirements & Experience:

• Prior experience in operating, setup, or servicing professional-grade AV Equipment (Lighting, Sound, Video, LED Wall) OR Equivalent practical experience.
• Ability to gain a deep understanding of the internal design and specialty software programs for testing products.
• Ability to provide timely and concise communication to customers and management regarding repairs.
• Intermediate-level computer skills, including MS Office, IT/Networking, CRM Systems, Helpdesk Programs Inventory Management Systems, and Shipping management platforms (FedEx, UPS).
• Detail-oriented, Self-sufficient, and organized work ethic
• “The show must go on” attitude and willingness to help others inside and outside the company/department.
• Strong verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively
• Reliable transportation with a valid driver’s license.
• Ability to read and speak English fluently. Bilingual preferred.

Preferred Skillsets:

• Prior experience or working knowledge of LED video wall displays.
• Prior experience in a customer service role in the Professional A/V industry.
• Netsuite & Zendesk Experience
• Working knowledge in DMX Lighting

Working Conditions:

• This position requires reporting to the office 5 Days per Week
• Must be on-call emergency technical requests after hours and on weekends (remotely)
• Some heavy lifting may be required (Up to 50lbs)

Benefits:

• Health Dental Vision Insurance
• Paid Time Off
• Paid Holidays
• Paid Sick Time