Products

ORDER PROCESSING & DELIVERY TIMES:

All orders will begin processing within 1-3 business days of receiving cleared payment. Unless otherwise specified, all orders have a processing and production time of 7-15 business days. Order processing times may vary subject to payment terms, payment processing, holidays and production delays. All customers shall receive an estimated delivery time frame within this agreement upon placing an order. Estimated delivery dates may be subject to delays in production, payment holds, shipping carrier delays, inclement weather and observed holidays. 

CANCELLATION POLICY:

Orders may be canceled within 3 Business Days of sending payment without penalty. If an order is canceled after 3 Business Days have elapsed, a cancellation fee of 10% of the original purchase price may apply for expenses incurred to begin production. 

PAYMENTS POLICY:

This order must be paid with cleared funds in the full amount due prior to shipping with one of the following payment methods listed below. 100% prepayment is required to begin production of this order. DVS does not provide net payment terms, down payments, or deposits to hold an item or begin production.

Accepted Payment Methods & Lead Times:

  • Visa, MasterCard, American Express, Discover – Up to $20,000
  • Bank/Wire Transfer
  • Money Order (Allow 14 Business Days for Payment to clear) 
  • Business Check – U.S. Only (Allow 14 Business Days for Payment to clear)
  • PayPal – Up to $20,000 

Payments Policy (Continued)

Partial/Split Payments: Under explicit approval, DVS may allow purchaser to split payments to in order to pay the balance due for the order. All arrangements shall be explicitly outlined in the purchase order. Orders will not begin production until the full balance is paid. For Credit Card Payments, customer is required to fill and sign a Credit Card Authorization Form for each payment. If full balance is not paid within 7-business days, or other time frame agreed by purchaser and DVS, this order, as well as all contractual obligations, will be considered VOID and all payments will be refunded to the purchaser within 7-10 business days via the original payment method. 

Returned Checks, Disputes, Chargebacks, Non-Payment Policy: If at any time a purchaser files a dispute, chargeback, resolution case or any other dispute that results in funds being reversed prior to delivery, will result in immediate order cancellation. If shipped, the order will also be intercepted and not delivered. Fees owed to DVS may also be assessed for the cost of voiding the shipment, return shipping costs as well as a restocking fee of 20% of the original purchase price. If the purchaser receives merchandise after filing a dispute/chargeback or files a dispute/chargeback after delivery of merchandise, purchaser must return the merchandise delivered within 7-days and provide a valid tracking number. Otherwise, 100% of the original payment will be due to DVS LED Systems along with any additional fees or losses as a result of the returned payment or chargeback. If full payment, including any fees and/or recouped losses owed to DVS is not received, or if purchaser refuses to pay the balance due to DVS, or if the purchaser does not respond or cannot be reached by DVS. DVS may pursue repossession and collection efforts through a third party, as well as legal action within the purchaser’s jurisdiction to recover losses. DVS reserves the right to void or suspend any warranties and/or refuse service for non-payment of equipment still within the purchaser’s possession. 

SHIPPING:

All purchases are shipped after payment has been processed and production has been completed. Tracking information shall be provided to purchaser upon shipment. DVS is not liable for delays caused by shipping carriers after shipping. If an order must be shipped to purchaser in the United States or Canada from an overseas facility, DVS shall be responsible for customs clearance and pay all import duties and taxes to ensure delivery. 

International Shipping Policy: Purchasers outside of the United States and Canada shall be responsible for import and clearance of the order into their respective country. A commercial invoice will be provided upon shipment. Purchaser is responsible for payment of import duties, taxes and VAT. DVS will not ship to a forwarding address or 3rd party exporter unless explicitly approved. If shipment to a forwarding address or exporter is approved, DVS shall have no responsibility for loss or damage to the items once delivered to the specified location for export. DVS shall not be held responsible in the event purchaser fails to import the merchandise into their country. 

Damaged or Lost Items: Purchaser must notify DVS immediately in the event that equipment is damaged upon arrival. If merchandise is lost by the shipping carrier, DVS will notify the shipping carrier to locate the shipment and expedite delivery or begin processing a replacement order. If order was damaged or mishandled in transit, purchaser shall provide DVS with specific details on the damage with proof via detailed pictures/video. LED panels, processors, hardware, parts damaged by shipping carrier shall be repaired and/or replacement upon claim approval. Flight cases damaged during shipping are ineligible for replacement unless significant damage to the equipment within the case has occurred. In the event of flight case damage occurred by the shipping carrier, DVS will refund the cost of the damaged road case(s) to the purchaser for 3rd party repair or replacement not to exceed the purchase value of the road case. Expedited shipping of repairs or replacements subject to availability.

RETURNS:

Returns on product merchandise are outlined by purchase type below. Product malfunctions and defects shall be covered under DVS Warranty. DVS will not accept returns for Intentional/Accidental Damage, Improper Use, Improper Installation/Rigging or Misconfiguration.

Individual Product Purchases: Returns for individual product purchases will be accepted within 7-days of delivery. No restocking fee will apply on orders not exceeding $1,500. Orders exceeding $1,500 are subject to a 20% restocking fee. Purchaser is responsible for all return shipping costs. 

Complete Systems and Special Orders: Due to various components that make up a complete system, complete systems and special orders are only eligible for repair or replacement under the DVS manufacturer’s warranty. A special exception can be made if a 70% or more of the system components have malfunctioned and DVS has officially determined and declared that the malfunction cannot be resolved with service or replacement components under warranty. 

A return with refund on a complete system shall be only authorized if DVS has officially declared in writing that no further warranty remedy is available after replacement of malfunctioning components within 60 calendar days of delivery. After 60 days, system returns will not be eligible and all warranty terms for repair and replacement shall apply. Purchaser is responsible to ensure any system malfunctions are promptly addressed in a timely manner. If a return is authorized, a 20% restocking fee shall apply and shipping costs will not be refunded. Purchaser is responsible for all return shipping costs.

Partial Returns: Under explicit approval DVS may authorize a partial return on components of a complete system on a case-by-case basis not to exceed to $1,500. If authorized, purchaser is responsible for all return shipping costs and a 20% restocking fee shall apply. Partial returns must be completed within 30-days of delivery date.

Warranty Information

  1. DVS LED Systems will provide a 3-Year manufacturer’s warranty on all LED Video Panels from the original date of purchase.
  2. This warranty is not a service contract, and this warranty does not include maintenance, cleaning or periodic check up. During the period specified above, DVS LED Systems will replace defective parts at its expense with new or refurbished parts, and will absorb all expenses for warranty service and repair labor by reason of defects in material or workmanship with limitation.
  3. If an exchange is required, item must be returned in original packaging. We reserve the right to replace the product with an improved or model successor if needed. Customer must request a Return Authorization Number prior to shipping item for exchange. 
  4. Warranty is considered void if any modifications, improper installation, or unauthorized repairs are completed by owner or non-authorized service personnel. Repairs completed by owner or owner’s technical service personnel may be authorized by DVS in a case-by-case circumstance.
  5. Warranty Does Not Cover Accidental/Intentional Damages incurred by user, Severe Weather, Excessive Water Damage (i.e. submersion), Wind Damage. DVS Advises all IP-Rated panels be insured during outdoor use.

LED Modules: DVS LED Systems will repair and/or replace defective LED modules at its expense bearing all shipping costs for repair or replacement of LED modules for the period specified above. User damage, improper installation or misuse of LED modules are ineligible for warranty replacement. All LED modules are considered as user-replaceable and do not include installation labor of replacement LED modules.

Novastar Warranty: This warranty does not apply to Novastar Control Products purchased through DVS LED Systems. Customer is responsible for registration of Warranty through Novastar directly. All Novastar Products include a 3-Year warranty directly from Novastar.