TERMS AND CONDITIONS OF SALE

As of March 2nd, 2021

ORDER PROCESSING & DELIVERY TIMES:

All orders will begin processing within 1-3 business days of receiving cleared payment. Online orders have an estimated processing/production time of 10 business days from submission of payment. All orders shall be shipped upon completion of production. Estimated delivery times may be subject to delays including but not limited to product production, quality assurance, payment holds, shipping carrier delays, inclement weather, and observed holidays. DVS shall in no way be held responsible for lost revenue or other pecuniary loss during order production or shipment. Delivery dates will not be guaranteed unless otherwise explicitly stated with written approval.

COVID-19 NOTICE: Due to the logistical conditions as a result of the COVID-19 pandemic, all orders are subject to delays beyond the control of DVS. All stated delivery dates are estimates and not guaranteed. DVS is in no way responsible for lost revenue or other pecuniary loss as a result of unprecedented delays in product production or shipping carrier transit. All cancellation policies remain in effect and shipping costs are non-refundable.

CANCELLATION POLICY:

Orders may be canceled within 3 Business Days of submitting deposit or payment without penalty. Orders canceled after 3 Business Days have elapsed, not to exceed 7 calendar days, will incur a cancellation fee of 10% of the total purchase price deducted from the refunded deposit amount. All orders shall be non-cancellable after 7 calendar days from submission of deposit or payment.

PAYMENTS POLICY:

This order must be paid with cleared funds in the full amount due prior to shipping with one of the following payment methods listed below. 100% prepayment is required to begin production and shipment of this order. Net payment terms, down payments, and deposits are not accepted for online orders. 

Accepted Payment Methods:

  • Visa, MasterCard, American Express, Discover
  • Bank/Wire Transfer
  • Money Order (Allow 14 Business Days for Payment to clear) 
  • Business Check – U.S. Only (Allow 14 Business Days for Payment to clear)

Returned Checks, Disputes, Chargebacks, Non-Payment Policy: If at any time purchaser files a dispute, chargeback, resolution case or any other dispute that results in funds being reversed prior to delivery, will result in immediate order cancellation. If shipped, order shipment is subject to interception. Fees owed to DVS may also be assessed for the cost of voiding the shipment, return shipping costs as well as a restocking fee of 20% of the original purchase price. If the purchaser receives merchandise after filing a dispute/chargeback or files a dispute/chargeback after delivery of merchandise, purchaser must return the merchandise delivered within 7 business days and provide a valid tracking number. Otherwise, 100% of the original payment will be due to DVS LED Systems along with any additional fees or losses as a result of the returned payment or chargeback. If full payment, including any fees and/or recouped losses owed to DVS is not received, or if purchaser refuses to pay the balance due to DVS, or if the purchaser does not respond or cannot be reached by DVS. DVS may pursue repossession and/or collection efforts through a third party, as well as legal action within the purchaser’s jurisdiction to recover losses. DVS reserves the right to void or suspend any warranties and/or refuse service for non-payment of equipment still within the purchaser’s possession. 

CHANGE POLICY:

Any changes to processing orders 7 business days after submission of any deposits or payment is subject to a change fee of 5% of the total purchase price. Any accessories or materials already produced specifically to equipment purchased must be purchased as an accessory to the order. No change requests will be honored after completion of production or 30 days, whichever comes first. 

SHIPPING POLICY:

All orders will be shipped after production has been completed, products have passed all quality assurance tests and outstanding payments have been finalized. Tracking information shall be provided to purchaser upon shipment. DVS shall not be held liable for any transit or delivery delays caused by shipping carriers. If an order must be shipped to purchaser in the United States or Canada from an overseas facility, DVS shall be responsible for customs clearance and pay all import duties and taxes to ensure delivery. 

International Shipping Policy: Purchasers outside of the United States and Canada shall be responsible for import and clearance of the order into their respective country. A commercial invoice will be provided upon shipment. Purchaser is responsible for payment of import duties, taxes and VAT. DVS will not ship to a forwarding address or 3rd party exporter unless explicitly approved. If shipment to a forwarding address or exporter is approved, DVS shall have no responsibility for loss or damage to the items once delivered to the specified location for export. DVS shall not be held responsible in the event purchaser fails to import the merchandise into their country. 

Damaged or Lost Items: Purchaser must notify DVS immediately in the event that equipment is damaged upon arrival. If merchandise is lost by the shipping carrier, DVS shall notify the shipping carrier to locate the shipment and expedite delivery or begin processing a replacement for the lost items. If order was damaged or mishandled in transit, purchaser shall provide DVS with specific details on the damage with proof via detailed pictures and/or videos. LED panels, processors, hardware, and parts damaged by shipping carrier shall be repaired and/or replaced upon claim approval. Flight cases damaged during shipping are ineligible for replacement unless significant damage to the equipment within the case has occurred. In the event of flight case damage occurred by the shipping carrier, DVS will refund the cost of the damaged road case(s) to the purchaser for 3rd party repair or replacement not to exceed the purchase value of the road case. Expedited shipping of repairs or replacements shall be subject to availability. 

Inspection Period: All equipment is subject to an inspection period of 15 calendar days from date of delivery. Purchaser shall report any damage or operational defects within the inspection period so DVS can provide effective remedy in a timely manner. Failure to report damage or defects within the inspection period may be ineligible for claim. 

RETURN POLICY:

Returns on product merchandise are outlined by purchase type below. Product malfunctions and defects shall be covered under DVS Warranty. DVS will not accept returns for Intentional/Accidental Damage, Improper Use, Improper Installation/Rigging or Misconfiguration. 

Individual Product Purchases: Returns for non-defective, individual product purchases are eligible for return or exchange within 7-days of delivery. A restocking fee of 20% shall apply and purchaser is responsible for all return shipping costs. 

Complete Systems and Special Orders: Complete systems, installed products, customized configurations and special orders are ineligible for return unless no warranty remedy is available. All components, parts and accessories (excluding flight cases) within the complete system shall be eligible for repair or replacement under the DVS manufacturer’s warranty. A return on a complete system may be authorized if DVS, at its discretion, has determined that 70% or more of the system components are defective or malfunctioning to where they cannot be repaired via service and/or replacement components under DVS warranty, including full system replacement. All warranty remedies must be exhausted prior to authorizing a return for complete systems within 60 calendar days of delivery. Returns shall not be eligible after 60 calendar days of delivery, all warranty terms for repair and/or replacement will apply. Purchaser is responsible to ensure any defects and/or malfunctions are promptly addressed in a timely manner. If, under DVS approval, a return on a complete system is authorized where purchaser declines further warranty remedies, including full replacement, purchaser shall be responsible for all return shipping costs and is subject to a 20% restocking fee.  

Partial Returns: Under explicit approval, DVS may authorize a partial return on components of a complete system on a case-by-case basis not to exceed $2,500. Partial returns must be completed within 30 calendar days of delivery date. If authorized, purchaser is responsible for all return shipping costs and a 20% restocking fee will apply.

DVS Limited Warranty

Please visit our warranty information page for the most up-to-date information.

By making any purchase on our website, you agree to these terms and conditions.