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Warranty Information

All DVS products are warranted to the original purchaser to be free of defects in products from the date of purchase as follows:

  • 3 Years for LED panels 
  • 3 Years for NovaStar Products (warranted by NovaStar)
  • 30 Days for All Cables & Accessories 

During this period, DVS will, at its discretion, repair or replace the defective component of a unit or replace it with a new or rebuilt one. DVS will bear labor and shipping costs for all repairs completed by its authorized service personnel subject to exclusions. 

The warranty does NOT cover:

  • Damage due to abuse, misuse, or accident.
  • Improper installation by user or 3rd party integrators.
  • Units on which the product or its label has been altered.
  • Units that have been serviced by unauthorized personnel.
  • Labor for module or component installation replaced by user or integration personnel.
  • Damage from severe weather, natural or manmade disasters.
  • Color and/or brightness calibration on expanded, replaced and/or refurbished products.

All implied warranties, including warranties on merchantability and fitness, are limited in time to the length of this warranty. DVS’s liability is limited to the repair and/or replacement of its product or component. DVS shall in no way be held liable for incidental or consequential damages resulting from the use of their product or its software, including, without limitation, damages from loss of business profits, business interruption, loss of business information or other pecuniary loss. All warranties are non-transferable.

Repair Policy

Please contact support@dvsledsystems.com or your designated representative to obtain an RMA number prior to returning your product to DVS. Do not return the product to the place of purchase. Write the RMA number on the outside of the shipping carton. Any product sent to us without a valid RMA number will be refused. DVS is not responsible for any damage to or loss of the product during transit. General repair time is 15 business days unless otherwise noted and is not guaranteed. 

Non-Warranty Service

If it is determined that the product does not meet the terms of our warranty, you will be billed for labor, materials, return shipping, and insurance. Appropriate shipping charges will be applied. Payment in advance of repair is required by credit card. DVS will contact you and inform you of the cost of the repair before any work is completed.